Compliance Timeline
Legal & Data Governance
A chronological outline of how WebBuildCore handles your data, security, and legal rights.
Security Audit
Step 01Before any data is processed, WebBuildCore conducts a comprehensive security audit of all systems. This includes vulnerability scanning, penetration testing, and infrastructure hardening at Avenida Fontes Pereira de Melo 22, 1050-121 Lisboa, Portugal.
Data Collection & Consent
Step 02We collect only the minimum data necessary to deliver our services. All personal data collection requires explicit consent via our contact forms and project onboarding workflows. No data is collected without your knowledge.
Data Processing & Storage
Step 03All data is processed within the European Economic Area (EEA) in compliance with GDPR. Encrypted storage, access controls, and regular backup procedures ensure your information remains secure at all times.
Client Rights & Access
Step 04You have the right to access, rectify, port, or erase your personal data at any time. Contact [email protected] to exercise your rights under GDPR Articles 15–22.
Data Retention & Deletion
Step 05Personal data is retained only for as long as necessary to fulfill its purpose. Upon project completion or consent withdrawal, all data is securely deleted within 30 days per our retention policy.
Privacy Policy
1.1 Introduction. WebBuildCore ("we," "us," "our") operates from Avenida Fontes Pereira de Melo 22, 1050-121 Lisboa, Portugal. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the European Union General Data Protection Regulation (GDPR) and the Portuguese Data Protection Law (Lei n.º 58/2019).
1.2 Data Controller. The data controller responsible for your personal data is WebBuildCore, registered at Avenida Fontes Pereira de Melo 22, 1050-121 Lisboa, Portugal. You may contact our Data Protection Officer at [email protected].
1.3 Data We Collect. We collect the following categories of personal data: (a) identity data including your full name; (b) contact data including email address and phone number; (c) technical data including IP address, browser type, and device information; (d) project-related data including briefs, specifications, and communication records.
1.4 Purpose of Processing. We process your personal data for the following purposes: (a) to respond to your inquiries and provide project proposals; (b) to deliver the web design services you have commissioned; (c) to comply with legal obligations; (d) to improve our services and user experience; (e) to send transactional communications related to your project.
1.5 Legal Basis. We process your data based on: (a) consent (Article 6(1)(a) GDPR); (b) performance of a contract (Article 6(1)(b) GDPR); (c) legitimate interest (Article 6(1)(f) GDPR) for service improvement; (d) legal obligation (Article 6(1)(c) GDPR).
1.6 Data Sharing. We do not sell, rent, or trade your personal data. We may share data with: (a) hosting providers within the EEA for infrastructure purposes; (b) payment processors for transaction handling; (c) analytics providers for service improvement; (d) legal authorities when required by law.
1.7 International Transfers. All personal data is stored and processed within the European Economic Area. Should transfer outside the EEA become necessary, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) as approved by the European Commission.
1.8 Data Security. We implement appropriate technical and organizational measures including: (a) encryption of data in transit and at rest; (b) access controls and authentication; (c) regular security assessments; (d) employee training on data protection.
1.9 Your Rights. Under GDPR, you have the right to: (a) access your personal data (Article 15); (b) rectify inaccurate data (Article 16); (c) erase your data (Article 17); (d) restrict processing (Article 18); (e) data portability (Article 20); (f) object to processing (Article 21); (g) withdraw consent at any time (Article 7(3)).
1.10 Contact. To exercise any of these rights or to make a complaint, contact us at [email protected] or write to WebBuildCore, Avenida Fontes Pereira de Melo 22, 1050-121 Lisboa, Portugal. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at cnpd.pt.
Terms of Service
2.1 Acceptance. By engaging WebBuildCore's services, you agree to these Terms of Service. WebBuildCore is registered at Avenida Fontes Pereira de Melo 22, 1050-121 Lisboa, Portugal.
2.2 Scope of Services. WebBuildCore provides web design, development, and digital experience services as described in individual project proposals and service agreements. Each project is governed by a specific scope document agreed upon by both parties.
2.3 Project Process. Projects follow our defined timeline: (a) Discovery & Strategy phase; (b) Design & Build phase; (c) Review & Revision phase; (d) Launch & Handover phase. Milestone payments are tied to phase completion as outlined in the project proposal.
2.4 Pricing & Payment. All prices are quoted in Euros (EUR) unless otherwise specified. Invoices are payable within 14 days of issuance. Late payments incur a 1.5% monthly interest charge. Project deposits are non-refundable once work has commenced.
2.5 Revisions. Each project includes up to two rounds of revisions per phase. Additional revision rounds are billed at €75/hour. Revisions must be submitted in writing within 7 days of deliverable receipt.
2.6 Intellectual Property. Upon full payment, all intellectual property rights for the final deliverables transfer to the client. WebBuildCore retains the right to display completed work in portfolio and marketing materials unless otherwise agreed in writing.
2.7 Client Responsibilities. The client agrees to: (a) provide timely feedback and approvals; (b) supply necessary content, assets, and access credentials; (c) designate a single point of contact for project communications.
2.8 Limitation of Liability. WebBuildCore's total liability shall not exceed the total project fee. We are not liable for indirect, incidental, or consequential damages. This limitation applies to the fullest extent permitted by Portuguese law.
2.9 Termination. Either party may terminate with 14 days written notice. In case of termination, the client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable.
2.10 Governing Law. These terms are governed by the laws of Portugal. Disputes shall be resolved through the courts of Lisbon, Portugal.
Refund & Reimbursement Policy
4.1 General Policy. WebBuildCore is committed to delivering high-quality web design services. Refunds are evaluated on a case-by-case basis in accordance with Portuguese consumer protection law (Decreto-Lei n.º 24/2014).
4.2 Deposit. Project deposits are non-refundable once work has commenced. The deposit secures your position in our project queue and covers initial research, strategy, and setup costs.
4.3 Milestone Payments. Payments made upon phase completion are non-refundable for phases that have been delivered and approved. If a phase has not yet commenced, a refund may be issued within 7 days of payment.
4.4 Project Cancellation. If you cancel a project before completion: (a) all completed work is delivered to you; (b) all outstanding invoices for completed phases become due immediately; (c) no refund is issued for work already delivered.
4.5 Non-Delivery. If WebBuildCore fails to deliver a milestone within the agreed timeline due to reasons solely attributable to us, you may request a partial refund for that specific phase. Refund requests must be submitted in writing within 30 days of the missed deadline.
4.6 Disputes. If you are dissatisfied with deliverables, we will first attempt to resolve the issue through additional revisions at no extra cost (within the agreed revision limits). If resolution cannot be reached, a mutual agreement on refund amount will be negotiated in good faith.
4.7 Refund Process. Approved refunds are processed within 14 business days to the original payment method. Refund requests should be directed to [email protected] with your project reference number and reason for the request.
4.8 Statutory Rights. This policy does not affect your statutory rights under Portuguese and EU consumer protection legislation. If you are a consumer within the EU, you may have additional rights that cannot be waived by contract.